Terms of Service

Agreement to Terms

By accessing or using the Promino website and services, you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not access our services.

Research Use Only

IMPORTANT: All products sold by Promino are intended for research, laboratory, and educational purposes only. By purchasing our products, you acknowledge and agree that:

• Products are NOT approved for human consumption
• Products are NOT approved for veterinary use
• Products are NOT approved for therapeutic applications
• You are a qualified researcher and will use products in accordance with all applicable laws and regulations
• You understand the risks associated with research chemicals

Product Information

While we strive to provide accurate product information, we make no warranties or representations about:

• The accuracy, completeness, or reliability of product descriptions
• The suitability of products for any particular research purpose
• The results you may achieve from using our products

Orders and Payment

When you place an order:

• You agree to provide accurate and complete information
• You represent that you are authorized to use the payment method
• We reserve the right to refuse or cancel any order at our discretion
• Prices are subject to change without notice
• All sales are final unless otherwise stated in our return policy

Shipping and Delivery

We ship to all 50 U.S. states. Shipping times are estimates and not guaranteed. We are not responsible for delays caused by shipping carriers or customs. All orders include free shipment protection against loss, damage, or theft in transit.

Returns and Refunds

We offer a 60-day money-back guarantee for:

• Damaged products upon arrival
• Incorrect items received
• Products that do not meet our purity standards

Due to the nature of research materials, we cannot accept returns on opened products unless there's a quality issue. Unopened items can be returned within 60 days for a full refund.

Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Promino or its content suppliers and is protected by copyright and trademark laws.

Limitation of Liability

To the fullest extent permitted by law, Promino shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from your use of our products or services.

Indemnification

You agree to indemnify and hold harmless Promino, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising out of your use of our products or violation of these Terms of Service.

Changes to Terms

We reserve the right to modify these Terms of Service at any time. We will notify users of any material changes by posting the new Terms of Service on this page and updating the "Last updated" date.

Contact Information

If you have any questions about these Terms of Service, please contact us at support@promino-usa.com